Training and development for improved patient services
- Staff members on the same page supporting organizational goals
- Organizational and professional awareness through best practice training
Rules of engagement for the front office have changed dramatically in the past three years. That’s because traditional office response can’t keep pace in a consumer-driven healthcare environment where almost everyone is carrying a mobile device. Adaptation to this shifting landscape won’t happen spontaneously in your front office. Long response messages and tiered phone trees announce to the world that an organization is out of step with current standards of practice.
It’s a silent killer of new patient growth, because it’s impossible to measure patients who won’t call back after their call is dropped. You won’t receive an email when long wait times or rude staff members cause them to select a different provider. It’s not the patient complaints you hear about that should worry you; it’s the ones you never become aware have occurred. Because, if they’re not telling you, chances are they’re telling someone else. The cost of neglecting professional development is deadly quiet. Only the occasional patient encounter provides clues of bigger issues beneath the surface of the face of your practice.
Your staff is the face of your organization.
It takes more than updated technology to provide efficient compassionate patient service. It requires professional development of staff and refreshment of your core values at regular intervals.
Carestruck offers low-cost patient services training conducted right at your campus and tailored to the strengths and weaknesses of your staff. It’s the natural extension of securing the measurable results we promise.
We’ll help you find more effective ways of confronting these challenges and present opportunities for efficiency and cost reduction. For tips on shifting gears fast, visit our blog at Carestruck Current and share your comments.
Updating your front office response is the hallmark of a modern practice.
Bottom line: Patient centered engagement between front office staff and healthcare consumers – established patients and prospective patients – sets the tone and expectation for the patient experience. It’s so integral to practice growth it must be included as part of a cohesive marketing strategy. Carestruck offers a range of training programs aimed at diverse organizations and tailored to client need. Call today to learn more.